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Forum Discussion
Touch ID failed too many times with Magic Keyboard
I have two Macs with the same version of 1Password on each. On my MacBook Pro, 1Password happily uses Touch ID to let me log into 1Password. However, on my Mac Studio using a Magic Keyboard with Touc...
GreyM1P
1Password Team
1Password TeamHi there Fortran
Sometimes you'll need to connect your Magic Keyboard to your Mac with its included USB cable for at least ten minutes to allow it to exchange keys with macOS.
If that doesn't seem to help, update 1Password (8.10.26 is the current version), update macOS Ventura to 13.6.4 (if your Mac has downloaded it but not installed it yet, then things like Touch ID can be inhibited until you do), and restart your Mac in the process.
Failing that, if you're still having trouble, send us a diagnostics report at support+forum@1password.com and you'll receive an auto-reply from 🤖 BitBot. It will contain a conversation number, which looks like [#ABC-12345-123] – post that here and I'll be able to make sure your message goes to the right team. I look forward to hearing from you. :)
☞ How to send a 1Password diagnostics report
The updates will hopefully help, but if not, let me know when you've sent in a diagnostics report and the team will be able to help you by email. :)
— Grey
