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Former Member's avatar
Former Member
2 years ago

Touch ID greyed out for me as well

It used to work. Stopped working 2-3 weeks ago maybe. Looks like this is a big problem for all Mac users. The steps you provide do not work. 1Password Version: Not Provided Extension Version...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello @qposner! 👋

I'm sorry to hear that Touch ID isn't working to unlock 1Password on your Mac. Are you still able to unlock the Mac itself using Touch ID? You mentioned trying some steps, can you please try these specific steps:

  1. Completely turn off your Mac and then turn it on to restart it. (Don't skip this step.)
  2. Open and unlock 1Password for Mac.
  3. Choose Apple menu  > System Settings, then click Touch ID & Password.
  4. Turn off all of the features, then turn all of them back on again.
  5. Go back to 1Password and choose 1Password > Settings from the menu bar.
  6. Click the Security icon, then turn on "Touch ID".
  7. Lock 1Password by choosing 1Password > Lock from the menu bar.
  8. Now try unlocking 1Password using Touch ID.

If that doesn't work then let me know and I can help further.

-Dave