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Forum Discussion
Touch Id is greyed out, but not working
I've been having this issue recently, randomly, in 8.10.18 on my iMac. After months of good behavior, I've now lost the option for using the fingerprint to open 1Password. If I go to settings, the ...
1P_Tommy
Moderator
Moderator@DerringDo
Your information mentions 13.4 If you have not updated your device now would be a great time to do that, as there were some very important security fixes. 13.6 is available and recommended by Apple due to those security fixes.
Apple Support - Keep your Mac up to date
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If that's not fruitful I'd like to ask you to create a diagnostics report from your device:
- Open 1Password.
- Press command and comma. The 1Password preferences will open.
- Tap Advanced.
- Click Send Diagnostics.
- Click Reveal to locate the report in your downloads folder.
Attach the diagnostics to an email message addressed to support+forum@1password.com.
- Your forum username:
DerringDo A link to this thread:
https://1password.community/discussion/142877/touch-id-is-greyed-out-but-not-working#latestPlease do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
