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Forum Discussion

sbchasin's avatar
sbchasin
Occasional Contributor
9 months ago

Touch ID keeps getting turned off

Touch ID keeps getting shut off. I select to use Touch ID in settings. After some time, sometimes overnight, I come back and the box for Touch ID is unselected and I have to type my password. This is...
macos
1P_Tommy's avatar
1P_Tommy
Icon for Moderator rankModerator
8 months ago

manxman

Your situation is likely due to the transfer in my experience. I'd recommend emailing the team a diagnostic report to help determine that and rule in or out other causes.

Please email us usingsupport+forum@1password.com. Be sure to use the email address tied to the account in question.

Include the following:

Your user name here in the forum. manxman
A link to this topic. https://1password.community/discussion/comment/714360/#Comment_714360

This will help us connect the dots as they say.