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jenjohnson's avatar
jenjohnson
New Contributor
8 months ago

Touch ID no longer available/working in Chrome extension

In the last weeks touch ID is no longer available/working via the browser extension in Chrome on a MacBook Air, 2024. There is no option given for it, only for password entry. It was working great an...
browser extension
macos
shivram's avatar
shivram
New Contributor
6 months ago

Hi, tried the steps and it didn't resolve for me.

1Password for Mac 8.10.52 (81052025)
MacOS - 14.1.2 (23B92)
Support ID number - DVB-49143-145.

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There is no option given for it, only for password entry. It was working great an...","body@stringLength":"732","rawBody":"

In the last weeks touch ID is no longer available/working via the browser extension in Chrome on a MacBook Air, 2024. There is no option given for it, only for password entry. It was working great and then stopped. Now I need to enter my password all the time. The standalone app works perfectly with touch ID and with my Apple watch. I've uninstalled the browser extension and reinstalled, have also tried all steps listed here: https://1password.community/discussion/143609/touch-id-for-1password-chrome-extension-has-stopped-working

\n\n
\n\n

1Password Version: 8.10.40
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\nOS Version: macOS Sonoma 14.6.1
\nBrowser: Chrome 128.0.6613.84

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In the last weeks touch ID is no longer available/working via the browser extension in Chrome on a MacBook Air, 2024. There is no option given for it, only for password entry. It was working great and then stopped. Now I need to enter my password all the time. The standalone app works perfectly with touch ID and with my Apple watch. I've uninstalled the browser extension and reinstalled, have also tried all steps listed here: https://1password.community/discussion/143609/touch-id-for-1password-chrome-extension-has-stopped-working

\n\n
\n\n

1Password Version: 8.10.40
\nExtension Version: 8.10.44.21
\nOS Version: macOS Sonoma 14.6.1
\nBrowser: Chrome 128.0.6613.84

","customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:77276":{"__typename":"Conversation","id":"conversation:77276","solved":false,"topic":{"__ref":"ForumTopicMessage:message:77276"},"lastPostingActivityTime":"2024-11-21T08:28:38.000-08:00","lastPostTime":"2024-11-21T08:28:38.000-08:00","unreadReplyCount":15,"isSubscribed":false},"ModerationData:moderation_data:77276":{"__typename":"ModerationData","id":"moderation_data:77276","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:77276_1":{"__typename":"Revision","id":"revision:77276_1","lastEditTime":"2024-08-23T13:14:25.000-07:00"},"ForumReplyMessage:message:77288":{"__typename":"ForumReplyMessage","id":"message:77288","conversation":{"__ref":"Conversation:conversation:77276"},"author":{"__ref":"User:user:13115"},"revisionNum":1,"uid":77288,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Touch ID no longer available/working in Chrome extension","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:77288"},"parent":{"__ref":"ForumTopicMessage:message:77276"},"body":"

Hi, tried the steps and it didn't resolve for me.

\n\n

1Password for Mac 8.10.52 (81052025)
\nMacOS - 14.1.2 (23B92)
\nSupport ID number - DVB-49143-145.

","body@stringLength":"176","rawBody":"

Hi, tried the steps and it didn't resolve for me.

\n\n

1Password for Mac 8.10.52 (81052025)
\nMacOS - 14.1.2 (23B92)
\nSupport ID number - DVB-49143-145.

\n","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-11-19T14:22:02.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:77288_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":164},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1745397323336":{"__typename":"CachedAsset","id":"theme:customTheme1-1745397323336","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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