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Forum Discussion
System
2 years agoSuper Contributor
Touch ID not working
This discussion was created from comments split from: Sonoma new password source selection menu.
1P_Dave
Moderator
2 years agoHello @Pfrock42! 👋
I've split your comment into a new thread so that we can discuss it separately. I'm sorry that you're unable to use Touch ID with 1Password on your new Mac. Have you already setup Touch ID for the Mac and are you able to unlock the Mac itself using Touch ID?
If Touch ID is working to unlock the Mac itself then please try these steps:
- Completely turn off your Mac and then turn it on to restart it. (Don't skip this step.)
- Open and unlock 1Password for Mac.
- Choose Apple menu  > System Settings, then click Touch ID & Password.
- Turn off all of the features, then turn all of them back on again.
- Go back to 1Password and choose 1Password > Settings from the menu bar.
- Click the Security icon, then turn on "Touch ID".
- Lock 1Password by choosing 1Password > Lock from the menu bar.
- Now try unlocking 1Password using Touch ID.
Let me know if that doesn't work.
While investigating I notice that 1Password doesn't appear in the "Use Password and Passkeys from" menu:
Filling of usernames and passwords from 1Password is handled by our browser extension and Universal Autofill. You can setup these features on your new Mac by following these guides:
I look forward to hearing from you.
-Dave