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Forum Discussion
Touch ID on Mac
Hi I tried to set up Touch ID on 1 password on Mac through this but I don’t see an option in security to turn on Touch ID, can you please instruct me how to find that option?
https://support.1pass...
1P_Dave
Moderator
Moderator@fonzman
I'm sorry to hear that you can't unlock the main 1Password app using Touch ID. Can you please try the following steps:
- Close all open web browsers.
- Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
- Double-click on 1Password from your Mac's Application folder.
- Open your web browser.
If that doesn't work then I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/comment/675803/#Comment_675803
- Your forum username:
fonzman - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
