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Forum Discussion

Former Member's avatar
Former Member
3 years ago

Touch ID on Mac

Hi I tried to set up Touch ID on 1 password on Mac through this but I don’t see an option in security to turn on Touch ID, can you please instruct me how to find that option? https://support.1pass...
macos
Former Member's avatar
Former Member
3 years ago

Hello,

I am trying to troubleshoot an issue with using touch ID to open 1Password on a MacBook Air. It is the same issue as has been described by maxseelemann here on this forum.

Just like the users maxpano and maxseelemann, the touch ID option in 1Password is grayed out. I already followed all of the steps outlined by Dave_1P above (including restarting, turning touch ID on and off, etc.), but nothing has resolved the problem so far.

For reference, 1P was recently transfered to a new computer, so possibly this has something to do with it. If I enter the 1P master password, I can access all the passwords fine; it’s just that touch ID doesn’t work to unlock 1P, even though touch ID is turned on in system preferences and works in all other areas (to unlock the mac, etc.)

I will email a diagnostics report for troubleshooting purposes.

Thanks for your help!