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Forum Discussion

elementalbear's avatar
elementalbear
Occasional Contributor
7 months ago

Touch ID on macOS not working

I just recently reinstalled my MacOS and all software. After doing so, when I try to use Touch ID to unlock the app I get the "That didn't work" error as mentioned by others. If you try to unlock thr...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
7 months ago

Hello elementalbear! 👋

I'm sorry that Touch ID isn't working on your Mac. A diagnostic report would allow me to identify the specific issue that you're running into and advise further. I see that you're running into trouble when generating a report, did you previously deny 1Password access to the Downloads folder on your Mac? Try these steps:

  1. Click on the Apple logo  in the menu bar then click System Settings.
  2. Click Privacy & Security.
  3. Click Files and Folders.
  4. Click 1Password.
  5. Make sure that "Downloads Folder" is toggled on.
  6. Fully quit 1Password and then reopen 1Password.

Then, try to generate a diagnostics report again:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

Please send the entire file. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here.

And if you still can't generate a diagnostics report then let me know. 🙂

-Dave