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stephenhart's avatar
stephenhart
New Contributor
3 years ago

Touch ID option on Mac is grayed out

I saw a discussion about this topic from 2020 that was closed. I am seeing this now 1/5/23. I have had continual problems with Touch ID on my Mac. I can set it up, and it'll work on lock screen. ...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello stephenhart! 👋

I'm sorry that you're unable to turn on Touch ID for 1Password on your Mac. You've mentioned doing a few of these steps already but can you try these steps in this order:

  1. Completely turn off your Mac and then turn it on to restart it. (Don't skip this step.)
  2. Open and unlock 1Password for Mac.
  3. Choose Apple menu  > System Settings, then click Touch ID & Password.
  4. Turn off all of the features, then turn all of them back on again.
  5. Go back to 1Password and choose 1Password > Settings from the menu bar.
  6. Click the Security icon, then turn on "Touch ID".
  7. Lock 1Password by choosing 1Password > Lock from the menu bar.
  8. Now try unlocking 1Password using Touch ID.

Let me know how that goes. 🙂

-Dave