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Forum Discussion
Touch ID option on Mac is grayed out
I saw a discussion about this topic from 2020 that was closed.
I am seeing this now 1/5/23.
I have had continual problems with Touch ID on my Mac. I can set it up, and it'll work on lock screen. ...
1P_Dave
Moderator
ModeratorI'm sorry that the steps didn't work. I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/136566/touch-id-option-on-mac-is-grayed-out
- Your forum username:
stephenhart - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
