Signing back into the Community for the first time? You'll need to reset your password to access your account. Find out more.
Forum Discussion
Touch ID option on Mac is grayed out
There are 2 threads concerning this exact issue, both have been closed. The more recent one (https://1password.community/discussion/136566/touch-id-option-on-mac-is-grayed-out from January 2023) was ...
1P_Tommy
Moderator
Moderator@feelx
If you'd be so kind as to send us a diagnostic it would be helpful to make sure we are looking at the correct thing. There can be many causes for the ability not to work and the report will help us narrow that. I would also recommend updating macOS first. You're a couple of updates behind and it might help rectify the trouble. If not. the report will help guide us.
- Open 1Password.
- Press command and comma. The 1Password preferences will open.
- Tap Advanced.
- Click Send Diagnostics.
- Click Reveal to locate the report in your downloads folder.
Attach the diagnostics to an email message addressed to support+forum@1password.com.
- Your forum username:
feelx A link to this thread:
https://1password.community/discussion/139437/touch-id-option-on-mac-is-grayed-out#latestPlease do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
