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NBG's avatar
NBG
Occasional Contributor
7 months ago

Touch ID sensor is currently unavailable.

I am getting an error "Touch ID sensor is currently unavailable. You need to sign in using your account password." This started recently, and when I checked Settings > Security > Unlock, both Touch I...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
7 months ago

Hello NBG! 👋

I'm sorry that Touch ID unable isn't working for 1Password on your Mac. Are you able to use Touch ID to unlock the Mac itself? If you can then I'd like you to please try the following:

  1. Completely turn off your Mac and then turn it on to restart it. (Don't skip this step.)
  2. Open and unlock 1Password for Mac.
  3. Choose Apple menu  > System Settings, then click Touch ID & Password.
  4. Turn off all of the features, then turn all of them back on again.
  5. Go back to 1Password and choose 1Password > Settings from the menu bar.
  6. Click the Security icon, then turn "Touch ID" off and then back on.
  7. Lock 1Password by choosing 1Password > Lock from the menu bar.
  8. Now try unlocking 1Password using Touch ID.

If that doesn't work then let me know.

-Dave