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Forum Discussion

NBG's avatar
NBG
Occasional Contributor
7 months ago

Touch ID sensor is currently unavailable.

I am getting an error "Touch ID sensor is currently unavailable. You need to sign in using your account password." This started recently, and when I checked Settings > Security > Unlock, both Touch I...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
7 months ago

@baldyauldeejit

I'm sorry that you're also running into trouble unlocking 1Password. So that I can better understand the situation in your case can you tell me the following:

  1. Do you see the same "Touch ID sensor is currently unavailable" error message that the original poster of this thread saw?
  2. Are you still able to unlock the desktop app using Touch ID? Or is Touch ID not working in either the desktop app or 1Password for Safari?
  3. Is Touch ID for 1Password enabled using these steps: Use Touch ID to unlock 1Password on your Mac

I look forward to hearing from you.

-Dave