Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

NBG's avatar
NBG
Occasional Contributor
7 months ago

Touch ID sensor is currently unavailable.

I am getting an error "Touch ID sensor is currently unavailable. You need to sign in using your account password." This started recently, and when I checked Settings > Security > Unlock, both Touch I...
macos
kevin_li's avatar
kevin_li
Icon for 1Password Team rank1Password Team
6 months ago

Hi @baldyauldeejit ,

We've identified a connection problem between the 1Password for Safari web extension and the 1Password for Mac desktop app, which is causing 1Password for Safari to require a separate unlock from the desktop app. Our development team is working on a fix, though I don't have an exact timeline for when it will be available. You can monitor the status of this issue here:

In the meantime, the connection should work properly in other supported browsers, such as Chrome or Firefox. I apologize for the inconvenience and any confusion this may have caused, and I appreciate your understanding.

-Kevin