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Forum Discussion
Touch ID stopped working and cannot checkmark the box to enable
I was using Touch ID for 1Password for several months. It stopped working (still working on the laptop, just not working for 1Password) a few weeks ago, but I thought I would wait it out. I checked ...
1P_Tommy
Moderator
ModeratorI'd recommend getting you into our support team and let them look at a diagnostics report. Please use the following steps to create a diagnostic report.
- Open 1Password.
- Press Command and Comma (Control and Comma on Windows). The 1Password Preferences/Settings will open.
- Select Advanced.
- Select Send Diagnostics.
- Select Reveal to locate the report in your Downloads folder.
Attach the diagnostics to an email message addressed to support+forum@1password.com.
- Your forum username:
cpaint A link to this thread:
https://1password.community/discussion/149465/touch-id-stopped-working-and-cannot-checkmark-the-box-to-enable#latestPlease do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
