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Forum Discussion

System's avatar
System
Super Contributor
8 months ago

Touch ID unlock not working

This discussion was created from comments split from: Both touchID and apple-watch are being required to unlock.
macos
KFonco's avatar
KFonco
New Contributor
7 months ago

I noticed I also started to have the same problem from a few days ago...

I've the most updated 1Password 8 installed on my 2022 MacBook Air M2 with Sonoma 14.5.

I can log-in to my Mac with Touch ID without issue but when I used it with 1Password, it didn't work. I mean, when I clicked the Touch ID icon next to the 1Password password input box (i.e. Touch ID was already enabled, as I input my 1Password password to enable Touch ID beforehand), the Apple Touch ID box pop out to ask me to use Touch ID. Then as I touched it with my fingerprint, the 1Password box just 'shook', then nothing happened. The 1Password log-in screen showed that Touched ID icon was still there but when I clicked on it again, it just 'shook' and wouldn't even bring out the Apple ID screen for me to use Touch ID.

I tried to delete my fingerprint and redo the whole Apple Touch ID process... no help!

I reseted 1Password... no help!

I uninstalled 1Password and reinstalled... no help!

I'm running out of ideas so help will be greatly appreciated!!

  • Kevin