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Forum Discussion
Touch ID unlock not working
This discussion was created from comments split from: Both touchID and apple-watch are being required to unlock.
1P_Dave
Moderator
ModeratorI'm sorry that Touch ID isn't working with 1Password on your Mac. I'd like to ask you to create a diagnostics report from your Mac so that our team can identify the specific situation that you're running into and advise further:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/comment/715331/#Comment_715331
- Your forum username:
KFonco - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
