This discussion was created from comments split from: Both touchID and apple-watch are being required to unlock.

andremartins I see that you sent in a new diagnostics report, you'll receive another reply by email soon. Thank you for your patience. -Dave ref: XIJ-36568-364

Hello 1P_Evon , I am experiencing this issue with my installation of 1Password 8 on my m3 macbook pro. This is a brand new computer with a fresh install of 1P8. I did a reinstall with no change. If I disable unlock with apple watch on my mac so that only touch ID works, 1P will reject my unlock with touch ID with a generic "something went wrong" error. Unlocking with just Apple Watch works as expected for me as well.

Hello syawin! 👋 I'm sorry that Touch ID unlock isn't working with 1Password on your Macbook Pro. I've split your comment into new thread so that we can discuss the issue that you're running into separately. As a start, could you try the following: Completely turn off your Mac and then turn it on to restart it. (Don't skip this step.) Open and unlock 1Password for Mac. Choose Apple menu  > System Settings, then click Touch ID & Password. Turn off all of the features, then turn all of them back on again. Go back to 1Password and choose 1Password > Settings from the menu bar. Click the Security icon, then turn on "Touch ID". Lock 1Password by choosing 1Password > Lock from the menu bar. Now try unlocking 1Password using Touch ID. If that still doesn't work then can you tell me if you're able to unlock the Mac itself using Touch ID? I look forward to hearing from you. -Dave

Thank you. I will reply with my results once I have gone through the steps. As of now I can unlock my Mac via TouchID or Apple Watch, whereas only Watch works with 1P.

Ok, I have walked through the steps you've provided. Unfortunately the result is still the same. I did also try authenticating using the CLI and the result was also the same. I tried disabling Unlock with Apple Watch for my Macbook & then trying to unlock 1Password using Touch ID (so that there is no option for 1P to unlock with Apple Watch); it fails with the error "That didn't work. Check your password and try again."

Touch ID unlock not working | 1Password Community

1P_Dave
Moderator
7 months ago
spark

Thank you for opening a ticket! I see that my colleague has reviewed your diagnostics report and sent you a reply. Please continue the conversation over email. 🙂

-Dave

ref: MPT-61249-861
spark
New Contributor
7 months ago
Hi 1P_Dave. I just opened a ticket regarding this issue. Thanks!
1P_Dave
Moderator
8 months ago
andremartins

I see that you sent in a new diagnostics report, you'll receive another reply by email soon. Thank you for your patience.

-Dave

ref: XIJ-36568-364
andremartins
New Contributor
8 months ago
I was able to install an older version which solves the problem, but although I have not set to auto update, on restart the application tends to update itself. Then I have to remove it and reinstall the older version. I don't know why the auto update is happening even without it set.
1P_Dave
Moderator
8 months ago
RogerJo

I can confirm that the team has received your diagnostics report. One of my colleagues will send you a reply via email as soon as they've finished reviewing the report. Please continue the conversation there.

-Dave

ref: DVS-46711-388
RogerJo
New Contributor
8 months ago
Hi 1P team; I'm having the same problem on a new M3 MacBook Air (used Migration Assistant to set up). Touch ID works on the laptop; but in 1P i get the "That didn't work..." error. Support ticket ID is DVS-46711-388. Thanks for your help!
1P_Dave
Moderator
8 months ago
andremartins and withanid

Thank you for sending in your diagnostics reports. If you don't receive replies from the team via email then let me know your Support IDs and I'll get that chased for you. 🙂

-Dave
withanid
New Contributor
8 months ago

Hello 1P_Dave, 1P_Tommy, I have the same issue on my freshly re-installed MacBook M1. I just sent an email to support+forum@1password.com with my Diagnostic Report.
andremartins
New Contributor
8 months ago
Just opened a ticket too.
1P_Tommy
Moderator
8 months ago
buddyowens

I'm thinking we're having trouble determining if the sensor is availabile. Please use the following steps to create a diagnostic report.

Open 1Password.

Press Command and comma (Control and comma on Windows). The 1Password Preferences/Settings will open.

Select Advanced.

Select Send Diagnostics.

Select Reveal to locate the report in your Downloads folder.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

Your forum username: buddyowens

A link to this thread: https://1password.community/discussion/comment/714729/#Comment_714729

Note that your post puts me in mind that you're using a device in clamshell mode. Perhaps with a secondary keyboard can you elaborate on if that is the case and if the lid is closed etc. when you reply to the team.

Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!