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Forum Discussion

JerryHobby's avatar
JerryHobby
New Contributor
9 months ago

TouchID no longer working for Mac in Chrome or Safari

On my Mac, using Chrome, the option to use TouchID within the browser is no longer available. Everything else works fine. I just have to type my master password each time. A previous post by ano...
macos
Kester_D_1P's avatar
Kester_D_1P
Icon for 1Password Team rank1Password Team
9 months ago

Hi JerryHobby - I'm sorry to hear that those steps didn't help. 1Password in your browser should share its lock state with the main 1Password app, so it sounds like there's an issue with the communication between the two. I'd like to ask you to try resetting that connection, using the steps below:

  1. Right-click the 1Password icon in your browser toolbar and choose Settings.
  2. Under General, disable "Integrate with 1Password app".
  3. Fully quit 1Password app and browser.
  4. Restart the 1Password app and then open your browser.
  5. Right-click the 1Password icon in your browser toolbar and choose Settings.
  6. Under General, re-enable "Integrate with 1Password app".
  7. Test things out with the extension, are you then able to unlock with Touch ID?

Let me know how you get on and I'll be here to help with next steps. 🙂