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Forum Discussion
russell
2 years agoNew Contributor
TouchID not working in browser extensions
Hello,
A recent update seems to have removed the ability to use TouchID in the browser extensions. Affects both Safari and Chrome on MacOS. I am able to use TouchID to log in to the main app but no...
1P_Tommy
Moderator
2 years agoDuring an update, the communication between the browser extensions and the app is severed by macOS. The following steps will restart that connection.
- Look for our helper in the menu bar near the WiFi indicator and the clock. Right-click (Option-click) on the helper and select quit 1Password completely.
- Quit your browser(s).
- Wait a few seconds and then open 1Password from the Dock or the Applications folder and unlock
- Open your browser. Repeat for each browser.