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Forum Discussion

Former Member's avatar
Former Member
3 years ago

TouchID stopped working since iOS16 [Fixed. Please see the approved answer for details.]

. Since I updated to iO16, TouchID is no longer recognized by apps. The TouchID dialog appears, but then terminates as if the finger is not recognized. 1Password then falls back ...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello @Silmarils! 👋

I'm sorry to hear that Touch ID isn't working with 1Password on your iOS device. Can you tell me if you see an error or any sort of other message when you try to use Touch ID? Is this happening when autofilling through Safari or another app, or is this happening when you try to unlock the main 1Password app?

Can you try these steps:

  1. Restart your iPhone or iPad.
  2. Open and unlock the main 1Password app using your account password.
  3. Switch to another app.
  4. Switch back to 1Password.

Are you now able to unlock 1Password using Touch ID? I look forward to hearing from you. 🙂