Signing back into the Community for the first time? You'll need to reset your password to access your account. Find out more.
Forum Discussion
TouchID stopped working since iOS16 [Fixed. Please see the approved answer for details.]
.
Since I updated to iO16, TouchID is no longer recognized by apps. The TouchID dialog appears, but then terminates as if the finger is not recognized. 1Password then falls back ...
1P_Dave
Moderator
ModeratorHello @BKKPeter! 👋
I'm sorry to hear that Touch ID is not working with 1Password on your iPhone. Our developers are working on a fix for an issue that sounds like the one that you've described. So that I can confirm that you're affected by this issue (and not an unrelated issue), I'd like to ask you to create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/134370/no-touch-id
- Your forum username:
BKKPeter - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
ref: dev/core/core#15937
