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Forum Discussion

Former Member's avatar
Former Member
3 years ago

TouchID stopped working since iOS16 [Fixed. Please see the approved answer for details.]

. Since I updated to iO16, TouchID is no longer recognized by apps. The TouchID dialog appears, but then terminates as if the finger is not recognized. 1Password then falls back ...
ios
Former Member's avatar
Former Member
3 years ago

Summary

GreyM1P Can you please provide a status update? Is the 1Password 8 Face ID and Touch ID issue resolved for iOS 15 and iOS 16?

Details

I checked the 1Password 8.9.7 release notes on Nov 1, 2022 that said the following.

You can now use Face ID and Touch ID to unlock 1Password in Safari after updating to iOS 16.1 or later. #17988

But I'm not sure if that means Face ID and Touch ID are working for all iOS versions. I tested 1Password 8 on my iPhone SE generation 1 running iOS 15.7.1 and Touch ID works fine—I don't have Face ID. But I'm not sure if the problem is still happening for iOS 16 since I can't upgrade my iPhone SE generation 1 to iOS 16.

I read your earlier status update but I didn't see you mention if the problem only effects iOS 16 and not iOS 15.

Aside question: What does the #17988 number mean? That looks like a ticket or bug report number and I wonder if there is an actual link to 17988 that I can check out. I tried looking up https://1password.community/discussion/17988 but that discussion post didn't seem related.

Thanks for reading!