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Forum Discussion
TouchID stopped working since iOS16 [Fixed. Please see the approved answer for details.]
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Since I updated to iO16, TouchID is no longer recognized by apps. The TouchID dialog appears, but then terminates as if the finger is not recognized. 1Password then falls back ...
GreyM1P
1Password Team
1Password Team@kutekoala
Is the 1Password 8 Face ID and Touch ID issue resolved for iOS 15 and iOS 16?
It'll be included in the next update for 1Password for iOS. That update has been written, and it's going through final testing. We're hoping it'll be available very soon, unless there's a problem found during testing.
I checked the 1Password 8.9.7 release notes on Nov 1, 2022 that said the following.
You can now use Face ID and Touch ID to unlock 1Password in Safari after updating to iOS 16.1 or later. #17988
That line specifically relates to unlocking 1Password in Safari (the Safari extension), rather than 1Password itself. We've had reports of the main 1Password app being unable to unlock using Face ID or Touch ID from both iOS 15 and iOS 16 – it's not a version-specific bug.
What does the
#17988number mean? That looks like a ticket or bug report number
Yes, it's a bug number. We include them in our release notes when things are fixed, so you'll be able to look for it in the App Store listing, or on the 1Password Releases blog when the update is released:
