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Hookahland's avatar
Hookahland
New Contributor
6 months ago

TouchID stopped working

Here's a clearer version of the forum post: Title: TouchID not working in 1Password after refreshing Mac Keychain I'm experiencing an issue with 1Password on my Mac: Background: I recently...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
6 months ago

Hello Hookahland! 👋

I'm sorry that Touch ID isn't working to unlock 1Passowrd on your Mac. Are you able to use Touch ID to unlock the Mac itself? If you are then I'd like you to please do the following:

  1. Completely turn off your Mac and then turn it on to restart it. (Don't skip this step.)
  2. Open and unlock 1Password for Mac.
  3. Choose Apple menu  > System Settings, then click Touch ID & Password.
  4. Turn off all of the features, then turn all of them back on again.
  5. Go back to 1Password and choose 1Password > Settings from the menu bar.
  6. Click the Security icon, then turn on "Touch ID".
  7. Lock 1Password by choosing 1Password > Lock from the menu bar.
  8. Now try unlocking 1Password using Touch ID.

If that still doesn't work then can you tell me what you mean when you say that you "refreshed" the Mac Keychain? What specific steps did you take?

-Dave