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Forum Discussion

vishalsheth's avatar
vishalsheth
Frequent Contributor
2 years ago

transfer to a new iphone

I find this really wired. The iPhone allows to transfer data to a new iPhone. This is good. But the issue is in 1password that it keeps the same name. It does not take the new name of the phone. Go t...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello vishalsheth! 👋

I'm sorry that the new iPhone's name wasn't registered. Can you try the following:

  1. Make sure that you download and save your Emergency Kit.
  2. Log in to your 1Password account on 1Password.com (in the browser, not the app).
  3. Click on your name and then click on My Profile.
  4. Click on the gear wheel next to the incorrect device name and then click Deauthorize Device.

1Password will ask you for your account password and Secret Key the next time that you open the app. Let me know if that helps. 🙂

-Dave