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Centime's avatar
Centime
New Contributor
2 years ago

Trouble getting started

  1. When I try to change the password on a site to a 1P password, 1P is not an option, only Safari’s keychain.
  2. It says that 1P is not installed on my iPad but when I go to download the app, the option to download is grayed out.
  3. 1P asks me to enter my password every day, even though it says it will only do that every two weeks.
  4. I just tried to log in and it asked me to enter my Secret Key. It can’t be this complicated! You really need better documentation on how to get set up and running. I spent HOURS trying to find the most basic info. Any suggestions?

1Password Version: 8.8
Extension Version: Not Provided
OS Version: Mac OS 17.1.2
Browser: Safari

ios
  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello Centime! 👋

    I'm sorry that you've run into trouble trouble getting started with 1Password. It's certainly not the experience that we want to provide and we'll keep working to make things easier. Thank you for the valuable feedback.

    I'll reply to your specific questions below:

    When I try to change the password on a site to a 1P password, 1P is not an option, only Safari’s keychain.

    I'm sorry to hear that you're having trouble filling a login into a website. On the iPhone AutoFill is specifically handled by iOS and 1Password only provides the data for the experience.

    When you tap on the username or password field in Safari do you see "Passwords" appear above your keyboard? If you don't then I would like you to make sure that you have turned on AutoFill to work with 1Password:

    1. On the Home screen, tap Settings.
    2. Tap Passwords > Password Options.
    3. Turn on AutoFill Passwords and Passkeys.
    4. Select 1Password.
    5. De-select iCloud Keychain and any other password manager.

    Then try to fill your login again using this guide: Use 1Password to fill and save on your iPhone and iPad

    It says that 1P is not installed on my iPad but when I go to download the app, the option to download is grayed out.

    To help me better understand the situation I'd like to ask you to take a screenshot of what you're seeing and post it here:

    Make sure that nothing sensitive is visible in the screenshot.

    1. 1P asks me to enter my password every day, even though it says it will only do that every two weeks.
    2. I just tried to log in and it asked me to enter my Secret Key.

    Is this happening on a iPhone or iPad or another device? Are you trying to fill a login or open the main 1Password app from your home screen?

    I look forward to hearing from you.

    -Dave

    ref: JPV-43924-293