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Forum Discussion
Trouble saving and using a passkey for Amazon
I've been a happy user of 1Password for several years. I have an existing Amazon account and I recently added the Amazon app to my iPhone. While signing into Amazon via 1Password, 1Password asked if ...
1P_Tommy
Moderator
Moderator@WilburPost
It might be best to get you into email support where we can gather diagnostics reports from the devices and look for any troubles. I'd start by sending a report from the device where the vault is empty. At a minimum we'll be able to have a direct conversation where you can send screenshots and reports and it's not public as this community is. I apologize for the need. I think there is something off here and I just can't put my finger on it.
- Open 1Password.
- Tap your 1Password account icon from the 1Password home screen.
- Tap Settings.
- Tap Help.
- Tap Send Diagnostics.
Attach the diagnostics to an email message addressed to support+forum@1password.com.
- Your forum username:
WilburPost A link to this thread:
https://1password.community/discussion/143997/trouble-saving-and-using-a-passkey-for-amazon#latestPlease do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
