Forum Discussion

juanramonmateos

New Contributor

5 months ago

Trusted Platform Module with Windows Hello is greyed out

windows

jamesmacwhite

New Contributor

30 days ago

I encountered this issue. I have TPM configured correctly and a Windows Hello PIN setup. I had to go through the reset my PIN process to clear and redo the Windows Hello setup entirely. You can set the PIN to what it was before, it was the only way to clear it and reset as I couldn't disable it likely because it was the only Windows Hello supported option configured.

After doing this, I closed the 1Password app and reopened it and then the checkbox was available within Settings > Security.

1P_Dave

Moderator

20 days ago

jamesmacwhite

Thank you for sharing your solution with the community! 💙

-Dave

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Platform Module with Windows Hello is greyed out","id":"message:137063","revisionNum":1,"repliesCount":4,"author":{"__ref":"User:user:14553"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:137063"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:137063"},"body@stripHtml({\"truncateLength\":200})":" Hi, I am writing here because the box to use the Trusted Platform Module with Windows Hello is greyed out for me despite having removed and re-added my Windows Hello login options, uninstalled and in...","body@stringLength":"1732","rawBody":"

Hi, I am writing here because the box to use the Trusted Platform Module with Windows Hello is greyed out for me despite having removed and re-added my Windows Hello login options, uninstalled and installed 1Password including the %LOCALAPPDATA% folder and restarted my computer between each step. I want to be able to use the fingerprint reader I purchased. It lets me log in without a problem but does not enable the checkbox to use TPM. My TPM version is 1.2. Please help me with this

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1Password Version: 8.10.56
\nExtension Version: Not Provided
\nOS Version: Windows 10
\nBrowser: Not Provided

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jamesmacwhite

Thank you for sharing your solution with the community! 💙

-Dave

","body@stringLength":"403","rawBody":"

Thank you for sharing your solution with the community! 💙

-Dave

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Trusted Platform Module with Windows Hello is greyed out

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