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Two-Factor impasse
On Windows 11 I have the 1Password app installed, as well as the Firefox extension which appears to rely on the Windows App for authentication. I have registered a YubiKey Passkey for my 2FA. When I try and connect 1Password it asks for a two-factor authentication saying "Your changes won't be available on other devices until you verify with your security key". Cool, happy to do so. Except it doesn't spawn a Passkey prompt. It just shows a picture of a passkey with an "authenticate later" button. I want to authenticate now. How do I do that?
Hello chimera388! 👋
I'm sorry that you're running into issues when authenticating your 1Password account on your Windows PC using your security key. As a first step, make sure that 1Password has the appropriate access in Windows settings:
- Open the Windows Settings app.
- Select Privacy & security.
- Scroll down and select Passkeys.
- Make sure Passkey access is turned on.
- Expand the Let apps create and use passkeys section.
- Expand the 1Password entry and turn on all the 1Password domains listed below the 1Password app.
- Select the security key option in the “Choose a passkey” popup that appears.
Then try to authenticate again. Let me know if that doesn't work.-Dave
3 Replies
- 1P_Dave
Moderator
Hello chimera388! 👋
I'm sorry that you're running into issues when authenticating your 1Password account on your Windows PC using your security key. As a first step, make sure that 1Password has the appropriate access in Windows settings:
- Open the Windows Settings app.
- Select Privacy & security.
- Scroll down and select Passkeys.
- Make sure Passkey access is turned on.
- Expand the Let apps create and use passkeys section.
- Expand the 1Password entry and turn on all the 1Password domains listed below the 1Password app.
- Select the security key option in the “Choose a passkey” popup that appears.
Then try to authenticate again. Let me know if that doesn't work.-Dave
Hello, Dave!
In the Windows Setting section you described, the "1password.com" domain was turned off. I turned it on. It created the popup on the third re-toggle, and that worked! My problem appears solved.
1P_GemHi chimera388, I'm so pleased to hear that my colleague Dave's steps helped, and the problem is now solved. Thanks for letting us know!
