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Former Member's avatar
Former Member
3 years ago

Two problems on iPad. 1 Password is not coming up to fill in passwords. + v8 and v7 both still there

I am trying to used 1Password on my iPad. When I downloaded v8 v7 is still there which is confusing. Also, password seems to go to Google Chrome passwords rather than 1Password. Thanks for your help ...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello @suecunningham27! 👋

I'm sorry to hear that you're having trouble filling passwords in Chrome on your iPad. Once you've confirmed that you can see all of your items in 1Password 8 you can remove 1Password 7 by using this guide: Delete apps on your iPhone, iPad, and iPod touch - Apple Support

As more_cowbell mentioned, you may need to enable 1Password 8 for Password AutoFill before you can fill your logins in Chrome. Here are the specific steps to follow:

  1. On the Home screen, tap Settings.
  2. Tap Passwords > Password Options.
  3. Turn on AutoFill Passwords.
  4. Select 1Password.

Then try to fill your login again using this guide: Use 1Password to fill and save on your iPhone and iPad

-Dave