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marces's avatar
marces
New Contributor
3 hours ago
Solved

Ubuntu SystemAuthError

Hi,

first of all thanks for the great product, I've enjoyed 1PW for a long time and can only speak highly of it.

However currently I'm facing an issue on a clean Ubuntu install using the i3 WM. For some reason system authentication won't work. I've enabled it in the settings and am shown the option, but whenever I click it, nothing happens and a failed authentication is indicated. The log entries are as follows

INFO  2025-03-04T14:49:09.475+00:00 runtime-worker(ThreadId(24)) [1P:app/op-app/src/app/backend/lock_screen.rs:116] Sys auth status Ready
INFO  2025-03-04T14:49:10.461+00:00 runtime-worker(ThreadId(32)) [1P:app/op-app/src/app/backend/lock_screen.rs:88] System unlock is enabled: true
INFO  2025-03-04T14:49:10.462+00:00 runtime-worker(ThreadId(42)) [1P:foundation/op-system-auth/src/lib.rs:326] Biometry is available for 1 or more accounts
WARN  2025-03-04T14:49:10.474+00:00 runtime-worker(ThreadId(24)) [1P:data/op-data-cache/src/unlock.rs:99] System unlock failed: SystemAuthError(FailedSystemAuthenticationChallenge)
ERROR 2025-03-04T14:49:11.782+00:00 runtime-worker(ThreadId(32)) [1P:app/op-app/src/app/components/route_persister.rs:31] Could not get key from unlocked account!

I'm not using a fingerprint sensor and was hoping to have unlocking work using my system password, as I'm using multiple 1PW accounts with different master passwords, which gets annoying fast.

Thanks in advance!

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator

      marces 

      I'm happy that you were able to resolve the issue, thank you for sharing the solution with the community! 💙

      -Dave