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Former Member's avatar
Former Member
2 years ago

Unable to create 2FA for Instagram Account

Hello I have seen the previous thread here: https://1password.community/discussion/113551/cant-setup-2fa-on-instagram related to not being able to setup a 2FA using 1Password however this does not...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello everyone,

I've tested things again and I'm now also seeing the same behaviour as you are when trying to setup two-factor authentication using Instagram's website on the desktop. When scanning the QR code using 1Password, or entering the key manually, Instagram does not accept the one-time password but just displays an error message that says: This code isn't right. Please try again.

I scanned the same QR code using the Google Authenticator app and confirmed that it generates the same one-time password as 1Password and that the same error occurs when entering a one-time password from Google Authenticator. This confirms that the issue is with the Instagram website and not 1Password and that it occurs with any authenticator app.

I recommend reaching out to Instagram directly since they'll need to investigate this further in order to get this fixed from their end: Help Center

-Dave