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rigolo's avatar
rigolo
New Contributor
6 days ago

Unable to find the option to add a family member

Hello, I am the family account manager for my account and I am trying to add a family member and I unable to find the options that appear in the documentation To add family members to your account: ...
browser extension
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 days ago

Hello rigolo! 👋

Thanks for reaching out! I understand that you'd like to invite a new family member to 1Password. So that I can better understand the situation, can you please post a screenshot of what you see after you follow these steps: 

  1. Open and unlock the 1Password for Mac desktop app.
  2. Click your account or collection at the top of the sidebar and click Manage Accounts.
  3. Select the account you want and choose People.

You can find guidance on how to take a screenshot here: Take a screenshot on your Mac

-Dave

 

 

rigolo's avatar
rigolo
New Contributor
3 days ago

Hi Dave, This is what I see

 

 

 

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 days ago

    rigolo 

    Thank you for the screenshot. I see that your sign-in address is "my.ent.1Password.com" whereas 1Password Family memberships usually use "my.1Password.com". 

    So that the team and I can investigate this further, please send an email to support@1Password.com and include a link to this thread. Use the email address associated with your 1Password account. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message. 🙂

    -Dave