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rigolo's avatar
rigolo
New Contributor
6 days ago

Unable to find the option to add a family member

Hello, I am the family account manager for my account and I am trying to add a family member and I unable to find the options that appear in the documentation To add family members to your account: ...
browser extension
macos
rigolo's avatar
rigolo
New Contributor
3 days ago

Hi Dave, This is what I see

 

 

 

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 days ago

rigolo 

Thank you for the screenshot. I see that your sign-in address is "my.ent.1Password.com" whereas 1Password Family memberships usually use "my.1Password.com". 

So that the team and I can investigate this further, please send an email to support@1Password.com and include a link to this thread. Use the email address associated with your 1Password account. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message. 🙂

-Dave