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jonpho's avatar
jonpho
New Contributor
2 years ago

Unable to log into MacOS app

I am able to login to the 1password website, but using the same password I am unable to login to the app on MacOS or the Chrome?? Any ideas?? 1Password Version: 1Password for Mac 8.10.24 (8102...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello jonpho! 👋

I'm sorry that you're not able to add your account to the 1Password for Mac app. Can you try these specific steps in order:

  1. In your browser, sign in to your account on 1Password.com.
  2. Click your name in the top right and choose Get the Apps.
  3. Click "Add your account directly" and allow your browser to open 1Password. You'll see your account details in the app.
  4. Enter your 1Password account password and click Sign In.

If that still doesn't work then can you tell me the exact wording of the error message that you receive (if any)? Can you also tell me if you're using any sort of proxy or VPN software?

-Dave