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jonpho's avatar
jonpho
New Contributor
2 years ago

Unable to log into MacOS app

I am able to login to the 1password website, but using the same password I am unable to login to the app on MacOS or the Chrome?? Any ideas?? 1Password Version: 1Password for Mac 8.10.24 (8102...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

jonpho

I'm sorry that the steps didn't work. I'd like you to try an alternate method: When you try to add your account to the desktop app, are you clicking on an account suggestion? If you are then ignore the account suggestion and add your account manually.

You should see an option to Sign in with a different account. Click that option, click Enter account details, and then enter your account information manually from your Emergency Kit

If you don't see the option that I'm referring to then can you post a screenshot of what you do see?

-Dave