Forum Discussion

megdanov's avatar
megdanov
New Contributor
19 days ago

Unable to save Passkey for Revolut

Hi guys,

When I try to save a passkey for Revolut, I always get:

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Unable to save passkey

For security reasons, 1password did not save this passkey. The associated URL for this passkey does not match the selected app.

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Tried reinstalling Revolut, doesn't help.

Samsung Galaxy S23 Ultra, OneUI 7.0 , Android 15.

Any help is appreciated. Thanks!

android
passkeys

1 Reply

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 days ago

    Hello megdanov​! 👋

    I'm sorry that you're running into an issue where you're unable to save a passkey for Revolut. The error that you're seeing usually means that 1Password is unable to verify the relationship between the Android app that you're using with the rp.id (website address) in the passkey request that the app is making. 

    This might be something that the developer of the app needs to fix on their end. That being said, can you send in a diagnostics report, after reproducing the issue again, so that we can take a closer look? I'd like to ask you to create and share a 1Password diagnostics report from your Android device:

    Send a diagnostics report (Android)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/unable-to-save-passkey-for-revolut/163433
    • Your forum username: megdanov


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave