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Forum Discussion
Stanthewizzard
2 years agoOccasional Contributor
Unable to sign in to a Google account using a saved passkey
Neither Google nor Microsoft offers me to use passkey as a sign in method.
Am I doing it wrong ?
Thanks
1Password Version: Not Provided
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- ManaburnerFrequent Contributor
Hi 1p_jac
In Chrome > Settings, “Offer to save passwords” should be disabled. 1Password for Chrome should be controlling this setting in your browser.
This was already set.
Copy and paste chrome://flags/#enable-debug-for-secure-payment-confirmation into the address bar and press Enter/Return. Disable this setting and restart the browser.
I changed that and afterwards, I got the 1Password prompt, but it seems this was only the case because 1Password was locked. After unlocking, the problem persisted, i.e. still only prompts for security key and QR code - Former Member
If you didn't click the "Use passkeys" option that is shown on the Google account Passkeys page, you need to enable the "Skip password when possible" option on the security settings page (it's down the bottom, after the list of device logged in).
This will then use passkeys first after entering/selecting your account, instead of password. If you need to login using a password, you can do that by clicking on the "Try another way" link shown on the on the dialog.
- ManaburnerFrequent Contributor
I've tried adding a security as described by @logiclabs . It seems to work only if you already have a different security key already in your account, i.e. I was able to add this to one of my Google accounts which already had a Yubikey but when I tried the same with a different Google account, the Passkey was created, but after trying to name the key, the page only said "Problem occurred" and I couldn't store the description.
- oUNdergeNew Contributor
I am having the same problem with using a passkey on Google with both Chrome and Edge. After creating a Passkey then logging in, I selected the button to "login another way" and the choice to use a passkey was there but on all subsequent login attempts when choosing that link the "login with a passkey link disappeared". Shame on Google for this dysfunctionality. I created passkeys on BestBuy, Adobe, Hyatt and Home Depot and logging in with my passkey stored in 1Password worked perfectly.
- BackspazeFrequent Contributor
I'm using Firefox and adding the passkey to my Google account seemed to work fine, but when trying to log in, the prompt still behaved exactly like before I added the passkey, and there was no sign of an option for signing in using the passkey.
I tried adding a security key instead as suggested, and 1Password popped up asking if I wanted to update an existing key or create a new one. I chose to update, but when I'm then supposed to give the key a name in the Google account, I only got an error message from Google saying something went wrong, and to try again. But if I exit out of the security key wizard, it has added another passkey to the account anyway...
So adding a passkey through the correct option in the security settings for the Google account works when adding the key, but not for logging in, and it doesn't matter if I choose Use another device or Continue in the create key wizard. Conversely, if I try to add a passkey by choosing the option Security key, the wizard fails when I try to give the key a name, but the key is still added as a passkey and I can use it, but only as an MFA method, as I still need to enter my password first (I have the option checked under security settings for skipping the password when possible).
I sure like the concept of passkeys, but It's evident that we're in the early days, as right now they're only causing me issues that regular passwords don't, but hopefully it will get better with time.
- 1p_jac1Password Team
Manaburner @logiclabs telephoneman2 oUNderge
Thanks all for letting me know your experience with using passkeys from 1Password in Google so far. Whilst I look further into this on my end, do any of you have a period (.) in your Google email addresses by any chance? I believe this is a newly discovered quirk that the team have on their radar from over the weekend.
Could you also let me know if you're using Mac, Windows, or Linux here since I've only seen this happen in browsers on Windows devices so far.
- telephoneman2Frequent Contributor
1p_jac hello jack, I think this is issue on google side. I just got it rare working - if it worked then just random and only on the same machine. For whatever reason google seems not detect or is willing to detect, that a passkey is waiting for use. Issues appear on windows same like Mac. I tried with iCloud Keychain passkey from Mac safari ->iOS (fail); IOS ->Mac Fail. If it worked then only on same machine - but also here- no pattern found. Now tried same with 1 Password, with additional Safari ->Edge on Mac. Fail (no . in email)
- telephoneman2Frequent Contributor
I played a bit around in google -it seems google is using the passkey as 2nd factor after keying in User/Password. Instead of OTP it grabs the passkey. If you log off google it might keep in a cookie to suppress any 2nd step auth at all after once successful login (especially when you said in login 2nd factor step "don't ask me again") - if you do in private mode or wipe cookies it forces the 2nd factor - I could not find a way to use passkey as main login mechanism. It seems that's just a 2nd factor, but always user/password is mandatory in first step. Similar like you do for 1password.com login - either OTP or passkey
- BackspazeFrequent Contributor
Google has a long blog post about the release of passkeys for Google accounts, which may shed some light on why it's working the way it does.