Signing back into the Community for the first time? You'll need to reset your password to access your account. Find out more.
Forum Discussion
Stanthewizzard
2 years agoOccasional Contributor
Unable to sign in to a Google account using a saved passkey
Neither Google nor Microsoft offers me to use passkey as a sign in method.
Am I doing it wrong ?
Thanks
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided
- tmuro17New Contributor
A passkey can be created for my Google accounts on my desktop, and though the passkeys are present in 1Password on my laptop, I am not able to use the passkey to sign in. It is unclear to me whether this limitation is on Google's side, or if the 1Password extension is failing to provide some metadata.
1Password Version: 1Password for Mac 8.10.8 (81008012)
Extension Version: 2.12.0
OS Version: Not Provided
Browser:_ Safari, Brave - TataruTaruFrequent Contributor
I'll be honest, I've had issues just changing browsers on the same machine, or using incog/private mode. I even find that without the cookie of a successful login, it just ignores there is a passkey on it.
It's only an issue that seems to apply to Google. No idea what's causing the issue.
- FydonNew Contributor
1p_jac I'm using Edge on Windows 11. I have a period in my email address. I have a Windows passkey setup, in addition to 1Password. It prompts for the Windows one first. If I cancel that, there is not an option to use 1Password instead, only my phone or another device (shows QR code to scan). Removing the Windows passkey defaults to using security key as others have mentioned.
When adding the 1Password passkey, 1Password prompted first. Cancelling this allowed me to create the Windows passkey again.
- telephoneman2Frequent Contributor
@logiclabs that google seems to have issues. There is a dedicated thread for google other people have issues here. That "skip when possible" is enabled, but anyway it not using the Passkey. its using it for 2 factor but not as main login w/o user/password. It's also not working for Safari iCloud Keychain - there it wasn't working since day one when google introduced that feature. For what ever reason it keeps asking for password and user - just for 2nd factor its used for me (where it was asking for OTP before)
- FydonNew Contributor
I created a Google passkey on Edge on Windows 11 and signed in on Edge on macOS. Sign-in with the Google passkey on Edge on Windows doesn't seem to be working at the moment.
TataruTaru passkeys aren't working on all browsers and OSes. What are you trying?
- passwordsbeegonOccasional Contributor
I have the same issue as telephoneman2. I have followed all these steps and have successfully saved my passkey into my Google account and told to skip passwords when possible; however, there does not seem to be a way to actually sign in with it. 1Password does not offer to sign in with the passkey and Google only provides a password as the only option.
I have the same issue with ebay.ca. I was able to create a passkey, but I don't see anyway of actually signing into ebay with the passkey I created.
- passwordsbeegonOccasional Contributor
It's strange to me that cookies seem to be the way websites allow you to login with a passkey.
Passkeys don't seem to work in incognito or in a browser that you didn't use to create / sign in using passkeys before.
May be a different issue with Google, but I can only sign into ebay using the same browser I created it with. If I try incognito or Edge when I created it in Brave, it doesn't offer the option.
- TataruTaruFrequent Contributor
So, this is roughly what I have done.
Using Firefox with BETA extension, I logged into my Google account, using password/OTP. It then gave me the option to add passkey.
As long as I don't delete history, Google will allow me to use passkey to login. If I go to private window or remove firefox history, the only option my google account has, is to login with password. (This includes picking other methods). It treats it as if the account has no passkey, not even giving the option of the QR code using another device.
If you login, you can confirm that there is a passkey on the account, but you can no longer use it as an option.
If you now add a second passkey, and sign out, you can once again sign in using a passkey.
The secondary issue at the moment is that, if you have multiple google accounts, it will always use the top passkey entry, so if you have a@gmail.com and b@gmail.com, if you attempt to login using a or b, it will always use a's passkey.
This seems to only affect google, though I need to do further testing, but many of the other entries on passkeys.directory don't have this issue.
I will try adding 1password to edge and doing some testing as well.
EDIT: Can confirm that EDGE only gives password as login option, so I have to assume Edge has some identifier that's being synced between the 2 instances?
- TataruTaruFrequent Contributor
Make sure 1password can work inprivate windows. I seem to be able to use passkeys on ebay across firefox, edge, brave. Normal and Private. Google just seems to not give me the option unless I sign in with password, maintain history and setup a new passkey.
Google just seems weird overall atm.