Unable to sign in to a Google account using a saved passkey

I have tested on Chrome, Edge and Firefox. All have the identical problem. Might be worth making the point that the prompt that comes up appears like a windows prompt rather than from the browser

Is anyone from the 1password team able to comment?

Thanks

I have the same problem that Passkeys fill does not work in incognito Chrome. It does work in normal Chrome windows.

I just tried it on Chrome for Android and it kind of works. Instead of getting the appropriate login info though, I just get "open 1password". However, I just noticed that really the same thing happens on Chrome, but it still doesn't appear until I do the multitasking trick

Tech glitches can be a bit frustrating, but don't worry – we've all been there at some point! 😅 When it comes to using passkeys for sign-ins, it might be worth checking if the option is available in your account settings. Sometimes, these things can vary based on your device or account type.

SOLVED
After many issues with this. I decided to try creating a passkey on an old google account with very little on it. nothing more than basic password entry. The 1p passkey worked well. I then went back to my main account and same problem. I deleted all of the URLs on the account in 1p and deleted the passkey both in 1p and google. I then recreated the passkey on the main account and now it has started working for the first time on the main account.

Its not clear to me by 1p wasnt trigerring in the first instance. the URL in the login profile on 1p or if its the new passkey itself. But now google seem to know to go to 1p for the passkey when it didnt before.

Have you checked this?
https://apps.google.com/supportwidget/articlehome?hl=en&article_url=https%3A%2F%2Fsupport.google.com%2Fa%2Fanswer%2F13529161%3Fhl%3Den&assistant_id=generic-unu&product_context=13529161&product_name=UnuFlow&trigger_context=a

Section "Turn skip passwords on or off for users"

This is working fine for me, although I initially thought it wasn't working either because of how you have to use a passkey to sign into google.

Make sure at the password screen to select "Try another way", then on that screen, you should have the option to use the passkey.

@TyLauriente

Thank you for sharing the steps that worked for you. 🙂

-Dave

On Windows, the "use your passkey" option allows Bitwarden or Windows Hello passkeys but 1Password does not work for Google.