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Forum Discussion

System's avatar
System
Super Contributor
2 years ago

Unable to sign in to Home Depot's website using a passkey

This discussion was created from comments split from: Passkeys not working in apps on iOS 17.
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

snowy

I'm sorry that you're still running into issues. One of my colleagues tested HomeDepot.com recently and was able to sign in using a saved passkey from another browser. Would you be able to try the following test:

  1. Remove all saved passkeys from the Home Depot website.
  2. Remove all saved passkeys for HomeDepot.com from 1Password.
  3. Save a new passkey in 1Password for HomeDepot.com.
  4. Try to sign in using that passkey in another browser or device.

If you're still prompted to save a new passkey then could you reply to this comment with the following:

  • What browser and device did you use to save the passkey in 1Password?
  • What browser and device did you use to try to sign in using that passkey?
  • Are you able to share the name of the third-party manager that you used to successfully sign into HomeDepot.com using a saved passkey from another device?

I look forward to hearing from you.

-Dave

ref: dev/core/core#26140