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Forum Discussion
System
4 years agoSuper Contributor
Unable to sign in
This discussion was created from comments split from: 1PW 8 Beta won't accept my Master PW, so I can't sign into it. [Known issue with 1P8 for Mac].
1P_Ben
1Password Team
4 years agoHi @sarns,
I'm sorry to hear you're having trouble signing into 1Password 8 on Windows. To investigate a bit further as to what could be happening here, I'd like to ask you to create a diagnostics report:
Sending Diagnostics Reports (Windows)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/126223/unable-to-sign-in
- Your forum username:
sarns
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
Ben