Signing back into the Community for the first time? You'll need to reset your password to access your account. Find out more.
Forum Discussion
Unable to sign into 1Password on new device with Key and password but on old device it works.
As the above heading states, I am able to login on my old device but the blessed login keeps on telling me on my new device that "We weren’t able to sign in to your account. Maybe there’s a typo? Che...
GreyM1P
1Password Team
1Password TeamHi @Frikkie
As Ekalb mentioned (thank you!), you can use another device where you're still signed in to help you sign in to a new one:
☞ Find your Secret Key or Setup Code
The easiest method is to have your old device display the Setup Code and scan this on your new one. It might be a little cumbersome with laptops, but it'll only need to be done once. You can then enter the same account password you use to unlock 1Password 8 on your old device.
If you need to find your account password, look for an item called "1Password Account" in your Personal or Private vault. It'll contain your account password in the Password field. Click the 🔽 down arrow beside it to Reveal it.
Give that a try and let me know how you get on. I'll be here if you need further help. :)
— Grey
