Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

ramsydb's avatar
ramsydb
New Contributor
7 months ago

Unable to turn on Touch ID / Apple Watch

Hi, I'm unable to enable Touch ID / Apple Watch. It toggles really quickly, but does not enable. I've tried rebooting, reinstalling etc. 1Password Version: 8.10.36 Extension Version:...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
7 months ago

Hello ramsydb! 👋

I'm sorry that you're unable to turn on Touch ID unlock for 1Password. Are you able to unlock the Mac itself using both Touch ID and your Apple Watch? If you are then can you try the following:

  1. Completely turn off your Mac and then turn it on to restart it. (Don't skip this step.)
  2. Open and unlock 1Password for Mac.
  3. Choose Apple menu  > System Settings, then click Touch ID & Password.
  4. Turn off all of the features, then turn all of them back on again.
  5. Go back to 1Password and choose 1Password > Settings from the menu bar.
  6. Click the Security icon, then turn on "Touch ID".
  7. Lock 1Password by choosing 1Password > Lock from the menu bar.
  8. Now try unlocking 1Password using Touch ID.

Let me know if that allows you to turn on Touch ID unlock for 1Password.

-Dave