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ramsydb's avatar
ramsydb
New Contributor
7 months ago

Unable to turn on Touch ID / Apple Watch

Hi, I'm unable to enable Touch ID / Apple Watch. It toggles really quickly, but does not enable. I've tried rebooting, reinstalling etc. 1Password Version: 8.10.36 Extension Version:...
macos
MisterDynamic's avatar
MisterDynamic
New Contributor
7 months ago

Hello!

I have this exact same issue - I cannot turn on Unlock with Touch ID at all.

Following the steps above a few times did not fix the issue. However, when I switch to a different user account on my Mac, this is not a problem and Touch ID works just fine.

What's Different?

  • On the user account I cannot use Touch ID with, I recently added a fingerprint to the user account. Upon some of my trouble shooting, I decided to remove all fingerprints and add one of them again.

  • The account that Touch ID is working on is an Admin account.

  • The account that Touch ID is not working with 1Password is a Standard Account

What can I try now?