Signing back into the Community for the first time? You'll need to reset your password to access your account. Find out more.
Forum Discussion
Unable to turn on Touch ID / Apple Watch
Hi,
I'm unable to enable Touch ID / Apple Watch.
It toggles really quickly, but does not enable.
I've tried rebooting, reinstalling etc.
1Password Version: 8.10.36
Extension Version:...
1P_Dave
Moderator
ModeratorMisterDynamic and ramsydb
I'm sorry that Touch ID and Apple Watch unlock continue to not work for 1Password. I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/147389/unable-to-turn-on-touch-id-apple-watch
- Your forum username:
username - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
