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Forum Discussion

Former Member's avatar
Former Member
2 years ago

Unable to Unlock with Apple Watch.

I had to replace my iPhone recently and now the unlock with apple watch feature doesn't work. I have reset the watch and the phone, and nothing works. Any ideas? 1Password Version: 1Password f...
ios
GreyM1P's avatar
GreyM1P
Icon for 1Password Team rank1Password Team
2 years ago

Hi there @RicardoLonUK

As a first measure, can you try these steps on your Mac and tell me if they help?

⚠️ These steps must be completed in this exact order.

  1. Click the  Apple menu > System Settings...
  2. Choose the Privacy & Security section in the sidebar.
  3. Turn off "Use your Apple Watch to unlock apps and your Mac".
  4. Shut down your Mac. Don't just restart it!
  5. Restart your Apple Watch.
  6. Start up your Mac again.
  7. Turn "Use your Apple Watch to unlock apps and your Mac" back on.
  8. Open and unlock 1Password.
  9. Click 1Password > Preferences..., then the Security tab.
  10. Turn on "Unlock with Apple Watch" again.

If that doesn't do the trick, let me know and I can look into this further with you. :)

— Grey