I am running 1Password for Mac 8.10.23 on a Mac mini 2023 (M2) and can not unlock with Apple Watch. My Mac is setup to unlock with Apple Watch and 1Password gives me the option to unlock with my Apple Watch or to use my account password, but the Apple Watch is not asking me to approve. My Apple Watch is a Series 6 watch (model a2292) with version 10.2.

Hello TomGed! 👋 I'm sorry that Apple Watch unlock isn't working for 1Password. Are you still able to unlock the Mac itself using your Apple Watch? If you can then can you please try these steps: Disable Apple Watch Unlock in 1Password for Mac (1Password > Settings > Security > Uncheck "Apple Watch"). (If you don’t see the Apple Watch option in 1Password then skip this step.) Disable Apple Watch Unlock for your Mac (In the MacOS menu bar:  > System Settings > Touch ID & Password > Uncheck your Apple Watch under "Use your Apple Watch to unlock your applications and your Mac") Turn off your Mac. Restart your Apple Watch: Restart your Apple Watch - Apple Support Turn on your Mac. Enable Apple Watch Unlock for your Mac (In the MacOS menu bar:  > System Settings > Touch ID & Password > Check your Apple Watch under "Use your Apple Watch to unlock your applications and your Mac") Enable Apple Watch Unlock in 1Password for Mac (1Password > Settings > Security > Check "Apple Watch"). Let me know if that doesn't resolve the issue and I can help further. -Dave

So now that any number of people are having this issue since the most recent release, is it being fixed or can we get a bump back to the previous version that did not have this problem? Or is there some magic hackery that needs to be done....and should be publicly shared?

1P_Dave Your steps at the head of this post always fix this issue for me. But this issue keeps coming up and restarting everything takes time. This issue happens to me just about 1 a month. Is there something I am doing that is exacerbating it? Are there steps/procedures to reduce the frequency of this issue re-occurring?

Haole Thank you for posting the Support ID. Please check your inbox, one of my colleagues just sent you an email. mhsmith451 There are a few different Apple Watch unlock issues that folks might be running into and that our development team is actively investigating and working on a fix for. I'm unable to provide a solution or workaround without first seeing a diagnostics report from your Mac in order to identify the specific situation that you're running into and provide an appropriate and effective workaround. Please use the steps in this post to send in a diagnostics report from your Mac and my colleagues and I will be able to help further. -Dave

mhsmith451 and Haole Thank you! If you do have any questions about the specific workarounds provided for your situations then don't hesitate to reply to the last email that you received from my colleagues. 🙂 -Dave ref: HVK-64117-455 ref: FGC-25528-545

Unable to unlock with Apple Watch

Haole
New Contributor
7 months ago
1P_Dave

The rollback fix didn't last long... I've sent my diagnostic file in and received 2 emails with different support ticket IDs:

TBM-81124-752
FZJ-49632-762
1P_Dave
Moderator
8 months ago
mhsmith451 and Haole

Thank you! If you do have any questions about the specific workarounds provided for your situations then don't hesitate to reply to the last email that you received from my colleagues. 🙂

-Dave

ref: HVK-64117-455
ref: FGC-25528-545
Haole
New Contributor
8 months ago
Thanks, Dave. I've rollback, and all is well so far!

Scott
mhsmith451
New Contributor
8 months ago
Done! Thanks!
1P_Dave
Moderator
8 months ago
Haole

Thank you for posting the Support ID. Please check your inbox, one of my colleagues just sent you an email.

mhsmith451

There are a few different Apple Watch unlock issues that folks might be running into and that our development team is actively investigating and working on a fix for. I'm unable to provide a solution or workaround without first seeing a diagnostics report from your Mac in order to identify the specific situation that you're running into and provide an appropriate and effective workaround.

Please use the steps in this post to send in a diagnostics report from your Mac and my colleagues and I will be able to help further.

-Dave
looms
New Contributor
8 months ago
I have the exact same question with mhsmith451
Its been 2 weeks already ! I have a feeling we are waiting someone to get back from his /her holidays to get this fixed...
mhsmith451
New Contributor
8 months ago
So now that any number of people are having this issue since the most recent release, is it being fixed or can we get a bump back to the previous version that did not have this problem? Or is there some magic hackery that needs to be done....and should be publicly shared?
Haole
New Contributor
8 months ago
I'm having the same issue. My support ticket ID is FGC-25528-545
1P_Tommy
Moderator
8 months ago
ddacunha

I'd recommend emailing a diagnostic report to the technical team for further review.

Open 1Password.

Press Command and comma (Control and comma on Windows). The 1Password Preferences/Settings will open.

Select Advanced.

Select Send Diagnostics.

Select Reveal to locate the report in your Downloads folder.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

Your forum username: ddacunha

A link to this thread: https://1password.community/discussion/comment/714356/#Comment_714356

Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
ddacunha
New Contributor
8 months ago
Similarly to the previous commenter. Removing the Apple Watch from the system and adding it back restore the ability to unlock 1Password with the watch.
1Password is the only application having this issue, and it happens often. I am have issues unlocking the same Mac with my watch.